Why consultants suck?
My client was complaining about previous consultants who were not managing to fulfill the needs of his company. I tried to figure out what is the problem – Were they uneducated? Were they lacking experience? Why were they not able to implement good changes?
„Implement distributed ledger technology to synchronize transactions czar technology“ and your company will grow – Yes, their solutions usually sound excellent in theory. But what actually has to be done? And why every consultant has that „I am gold class Google“ attitude? You hire them because they are smarter than you and you want them to show you how to run your business. Do you agree?
By facing this problem, I was thinking how to help my client. I got so intrigued by this problem, that I went one step further. I interviewed hundreds of entrepreneurs who had experience with consultants.
All answers were leading to one core problem – consultants didn't have an inner perspective.
They didn't know what does an employee in the factory do? What problems is he facing? How is he spending his time? How does he feel? How is that influencing productivity? How can the company increase his efficiency? How about the administrative employee? What about management? How can you make their life easier and improve the whole system of the company? You don't know how they feel, what they do or how you can help them until you don't step in their shoes. The secret is in small details. Make your employees love Mondays and your revenue will increase.
Consultants don't have time for this. Their hours are so expensive. I wish there were some consultants that are charging according to the value they are bringing, not according to hours they are trying to figure out something.
Can we replace or upgrade consultants?
My business partner in crime and I came up with an idea that we can analyze the whole process that is happening in the company. Instead of acting smartass and filling formulars we decided to start with action. Here comes the fun part.
Digression warning! When I was 3 years old, my uncle asked me „What do you want to be when you grow up?“ I said – The boss. My other professional call was undercover agent. I practiced that skill at my early age of 5 when I was stealing candies from my brother. I became a CEO when I was 18, and I am still stealing candies from my brother. Anyway, what was I saying, oh yea – CEO, consultant, undercover and adventurous.
My first „upgraded consultant“ project happened spontaneously. I was passing by one restaurant. A new restaurant in a street with already 20 similar restaurants, but this one was empty and looked like IKEA store. The hostess was trying to attract people with kind words, smile, boobs, discount...Waiters and chefs were ready to accept 200 spontaneous guests but the owner was freaking out since he had no idea why nobody showed up. He invested a huge amount of money in that restaurant. The location was amazing, the staff was ready, so what now? The restaurant was already opened for 2 weeks. I stopped by and offered help. He looked at me with a face expression – I work in hospitality for 30 years, what do you think you can teach me? – I said „''Let me volunteer at your restaurant for 7 days. One day I will work with chefs and waiters, one day I will work with the hostess and a cleaning lady and the last day I will work with you. After that, I will find solutions and implement them. I bet I can increase your profit by 3 times. If it happens, I want 20%. If not, I will buy you a dinner.“ I was on vacation, and I realized I don't actually need a vacation from my life.
I observed each job to be done in that small company and listened to employees. I used my entrepreneurial knowledge and experience, my common sense, MBA, and I got some ideas how to grow their business! That week his profit didn't increase 3 times, it increased 5 times! My experiment worked. I did the same thing in retail, media, IT and several other industries. It turned out that regular employees have the best ideas about business solutions. They just need somebody to listen to them and add some entrepreneurial sparkles to the story. Lorena added some corporative professionalism in our company since she used to work for IBM, and we launched Rent-an-Intrapreneur service.
CEOs can now actually rent trustworthy person with an entrepreneurial mindset to help them with a certain challenge. An intrapreneur is 3 in one – employee, entrepreneur, and consultant. And now if you are wondering where to find one, just drop me an e-mail.
Some people think we are crazy, but hey it is actually working! And one day I go to work as a salesperson in the bakery shop, and the next day as a manager in the high-end clinic with a purpose to advise them what is their best business move. Life can be really unpredictable.
'I admire and envy intrapreneurs with every fiber of my being. I spend my days seeking them out and spent years of my own life trying to be one.“
- Scott Painter (Founder and CEO of Fair